Service Level Agreement (SLA)
Our commitment as a service provider to you as customer.
In today’s digital world and business life, it is of the utmost importance that everything works as it should – always. Unforeseen interruptions are devastating in every way – and often cost your business time and money, whether it’s your online store going down or productivity stopping because your organization can’t reach your cloud services and applications.
As a provider, we do everything in our power to make sure the services are always up and running. With the help of state-of-the-art technology, redundant and high-performance data centers with several separate networks and power sources and an accuracy in every detail of the design of the services, we can guarantee an outstanding availability level.
Availability is regulated in what is usually called SLA (Service Level Agreement) – simply an agreement between us as a supplier and you as a customer where we commit to maintain a certain level of availability (or uptime, as we often call it). You can read about our commitments to you as a customer of Binero.Cloud regarding all our IT operations services, infrastructure and communication services in our comprehensive SLA.